1 800 Toll free numbers are the numbers beginning with one of these following 3-digit codes: 844, 855, 866, 877, 888, and 800. With the help of toll free numbers, callers can reach individuals or businesses without being charged for their call. Charges for using toll-free numbers will be paid by called party or toll-free subscribers rather than calling party. You can directly dial toll-free numbers to personal or business telephone line of yours.
Toll free numbers have become very common as well as are successful for all kinds of businesses, especially in areas of telemarketing and customer service. This service offers potential consumers as well as others with convenient and free of cost way of contacting businesses.
Toll free codes- 844, 855, 866, 877, 888, 800
Today, 6 toll free codes are there and these include 844, 855, 866, 877, 888, and 800. Though 844, 855, 866, 877, 888, and 800 all are toll-free codes, they cannot be interchanged. For instance, 1-888-234-5678 is not same as 1-800-234-5678. To every toll free number, calls will be routed to a specific local telephone number.
How toll-free numbers are assigned
Toll- free numbers will be assigned on first-come first served basis primarily by entities called RespOrgs or Responsible Organizations. Such entities that may not or may be telephone companies have access to 800/SMS database that contains details regarding status of each and every toll free number. RespOrgs are 800/SMS database administrator certified and these manage toll-free service.
You can contact RespOrg or any other toll-free service providers in case you wish obtaining a toll-free number. Such entities have access to database as well as reserve number for the subscribers. Several hundred RespOrgs are there in addition to toll-free service providers in United States. Individuals can find entire list on 800/SMS site or they can call 800/SMS help desk at this number 1-888-SMS-3300.
What is FCC’s Role?
FCC sets or regulates rules under which numbers that are toll free can be obtained or used. FCC requires that toll-free numbers must be portable which means toll-free number subscribers are allowed to port their numbers to a new provider while changing service providers for toll-free number. Rules of FCC designate criteria so as to determine status of every toll free number as well as prohibit hoarding and warehousing of the toll free numbers.
However, FCC isn’t involved in daily assignments of toll-free numbers, cannot offer any detail about status of toll free number, doesn’t has direct access to toll free number database, or request for toll free number. Telephone industry organization for setting standards has drafted few guidelines for the toll free numbers. These guidelines have to comply with requirements of FCC.
What’s “Vanity” number, and how to obtain one?
Vanity number is a toll free telephone number spelling word, acronym, name of company, or spelling of a person that is chosen by a subscriber like 1-888-NEW-CARS or 1-8-FLOWERS. For finding whether a particular number is available or not, you need to contact RespOrg.
“Hoarding/Warehousing” toll-free numbers
Warehousing is prohibited by toll free service providers as per rules of FCC. Toll free service providers cannot reserve toll free number legally without having actual toll free subscriber related to whom that number was being reserved. Toll free service provider or RespOrg providers warehousing numbers can be subjected to penalties.
“Hoarding” by the subscribers illegal and prohibited similarly. Subscriber may not need more numbers as compared to what subscribers intent using. Here hoarding also comprises of number brokering that isn’t legal for subscriber to sell toll-free numbers for any fee.
Filing complaint with FCC
Those who are facing issues with companies offering toll free service or numbers, at first try resolving it with the particular company or company that has billed you for their service. In case it doesn’t gets directly resolved, individuals can file a complaint with FC. There isn’t any charge imposed for filing a complaint. One can file their complaint using online complaint form. They can also file their complaint with Consumer Center of FCC using contact details provided in below section called For More Information.
What must be included in complaint?
The best way of providing all details to FCC is to process the complaint by fully completing online complaint form. As individuals open online complaint form, they’ll be asked a series of questions taking them to specific section of form they require completing. In case one is not using online complaint form, their complaint should indicate details given below to the minimum:
• Phone number, email address, address, and name where individual can be reached
• Account and telephone numbers that are subject of complaint
• Phone numbers and names of companies that are involved with complaint
• Amount of disputed charges, whether paid, whether received as adjustment or refund to bill, amount of refund or adjustment one received, explanation if disputed charges were associated to services as well as to business or residence telephone services
• Details of complaint as well as any sort of additional required information
For more information
To get more details about different communication issues, you can visit Consumer website of FCC or contact Consumer Center of FCC by making a call to 1-888-CALL-FCC voice (1-888-225-5322) or TTY (1-888-835-5322) 1-888-TELL-FCC; or fax to 1-866-418-0232 or write to
Washington, D.C. 20554
445 12th Street, SW
Consumer Inquiries and Complaints Division
Consumer and Governmental Affairs Bureau
Federal Communications Commission